Refund policy

Thank you for shopping with Scentleo. We want every customer to love their fragrance experience. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the following conditions must be met:

• The perfume must be unused and in its original condition.
• The product must remain sealed and unopened due to hygiene and safety reasons.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

For health, hygiene, and product safety reasons, opened or used fragrances cannot be returned unless the item is defective or received incorrectly.

How to Request a Return

To begin a return request, please contact us at:

Email: info@scentleo.com

Please include:

• Your order number
• Product details
• Reason for return

Once your request is approved, we will provide return instructions.

Please note that returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping method, as Scentleo cannot be responsible for items lost during return shipping.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

If you have not received your refund:

• Check your bank account again.
• Contact your payment provider.
• Contact your bank for possible processing delays.

If you still have not received your refund, please contact us.

Exchanges

We currently recommend returning the original item (if eligible) and placing a new order for the desired fragrance.

Damaged, Defective, or Incorrect Orders

Please check your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at:

Email: info@scentleo.com

We will review the issue and provide a suitable solution.

Non-Returnable Items

The following items cannot be returned:

• Opened or used perfumes
• Products without original packaging
• Gift cards
• Clearance or final sale items
• Customized or personalized products
• Items damaged due to customer misuse

If you have questions about a specific product before ordering, please contact us.

Contact Us

For any questions regarding this Return & Refund Policy, please contact:

Scentleo

Brooklyn, NY 11235
Phone: +1 347-782-5999
Email: info@scentleo.com